Free over €50, anywhere in the EU.
EU-wide flat rate that drops to zero at fifty euros. One frame and a spare lens already get you there.
Shipping & returns
Out the door fast.
Back without friction.
Order before noon and we ship the same day from Amsterdam. Free EU delivery over €50, tracked from collection to doorstep. Thirty days to return anything you haven't worn outside - no restocking fee, no questions.
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Three things we promise
Free over €50, dispatched in 24 hours, tracked end to end.
Order before 12:00 CET, ships today.
Working-day orders before noon leave Amsterdam that afternoon. After noon or weekends ships the next morning.
Tracked from collection to door.
UPS by default. Tracking link emailed the moment we hand over the parcel - same link works for returns.
Country & cost
Where we ship, what it costs.
All prices include VAT. Delivery times count working days from dispatch - not from order placement.
| Destination | Standard | Tracked | Delivery time |
|---|---|---|---|
| NLNetherlands | €3.95 | Free over €50 | 1 working day |
| BEBelgium | €4.95 | Free over €50 | 1-2 working days |
| DEGermany | €5.95 | Free over €50 | 2-3 working days |
| FRFrance | €6.95 | Free over €50 | 2-4 working days |
| EURest of EU | €7.95 | Free over €50 | 3-5 working days |
| UKUK · Norway · Switzerland | €14.95 | €19.95 | 4-7 working days · buyer pays import |
Outside Europe we ship via UPS Worldwide. Rates calculate at checkout based on weight and destination - local import duty paid by the buyer on arrival.
Returns flow
Four steps to send something back - refund inside a week.
Thirty days from delivery to start, fourteen more days to ship. Refund hits your card within seven working days of the parcel arriving in Amsterdam.
Schritt 01
Start the return online
Enter your order number and email on the returns portal. Pick the items, pick a reason, hit submit. No phone calls, no waiting on hold.
2 minutes
Schritt 02
Print the label
We email a tracked UPS label within an hour. Print it, tape it on the original box (or any sturdy box), drop the items inside in original condition.
5 minutes
Schritt 03
Drop at the carrier
Any UPS access point, or schedule a free home pickup through the email. We pay return shipping for orders over €50; below that, €5.95 is deducted from the refund.
Same day
Schritt 04
Refund within 7 days
From the moment we receive the parcel, your card is credited within seven working days - usually three. Same payment method, full original amount.
7 days max
Conditions
Worth knowing before you send it back.
What's the return window?
Thirty days from delivery to start the return, plus a further fourteen days to get it in the post.
Who pays return shipping?
We do, for any return where the original order was over €50 or where the item arrived faulty. Below €50, €5.95 is deducted from your refund to cover the tracked label.
How long until I see the refund?
Seven working days from the parcel arriving in Amsterdam, refunded to the original payment method. Most banks reflect the credit within 1-3 working days after we trigger it.
What about prescription items?
Glazed prescription frames are made for one person and can't go back on the shelf, so they're non-returnable unless faulty. Unglazed frames follow the standard 30-day window.
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